Frequently Asked Questions

The industry I work in was not listed. Can you still handle my project?

Tandem Transcriptions accepts projects from any market, anywhere in the world.

 

Do I have to give a description of my audio files?

We kindly ask our clients to know what the details and topic/industry of the audio files are. If we do not know what the topic of the file is, it is more time-laborious to source the perfect transcriber for the project.

 

Do you offer an express service?

Yes, if your deadline is extremely urgent, we can deliver results in 1-2 days as a surcharge cost.

 

How quickly can you start on my project?

Unless you have specified that your project is urgent, we typically have a standard 3 day period to source the necessary bilingual transcriber. Our global network of transcribers has the expertise to work with your industry and your jargon – it can make or break your assignment.

 

I'm a bit confused about the pricing options. What if I don't like the way my files were transcribed?

For very large volumes, we would like to offer the option to send you a free sample of the transcript would look like depending on your selected pricing option – protocol, standard or verbatim. That way, you know exactly what to expect.

 

What if my project involves sensitive data that must be kept confidential?

The employees at Tandem Transcriptions sign confidentiality and non-disclosure agreements at the onset of a project. We ensure that the project managers who have access to sensitive information have signed the required confidentiality agreements.

 

 Tandem Transcriptions

28 Roeland Square, Cape Town, South Africa
+49 531 224593049 
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